In this episode, Alex Raymond talks with Julio Franco of Zappi about how strong account teams stop acting like vendors and start acting like business partners.

Alex Raymond talks with Chris Deren, Founder and CEO at ClarityCX1, about what pharmaceutical key account management requires inside large organizations where short-term sales pressure often works against long-term account growth.

In this episode, Alex Raymond and Gillian Core, Global Chief Customer Officer at 360Learning, examine what the Chief Customer Officer role actually demands when B2B SaaS revenue growth is on the line.

Forecast accuracy is the fastest way for a post-sales team to earn trust or lose it with leadership. In this episode, Alex Raymond sits down with John Huber, Founder and Principal CS Consultant at Customer Success Architects, to break down what drives forecast accuracy when executives expect predictable revenue from existing accounts.

The recurring revenue model is comforting. Contracts renew. Revenue repeats. Forecasts look stable. But that assumption hides risk. When renewals are treated as automatic rather than earned, blind spots form. A strong customer retention strategy requires more than waiting for renewal dates. It demands clarity around outcomes, proactive engagement, and a disciplined post-sales process that makes value visible long before a contract is up. That is where the idea of value before revenue becomes transformative. In his book, The Growth Department, Alex Raymond explains that revenue is not something you chase. It is something that follows documented results.

In this episode of Account Management Secrets, Alex Raymond talks with Chantal Sagnes, founder of Chantal Sagnes Consulting, about what actually happens after an agency wins the work.

In this episode of Account Management Secrets, Alex Raymond sits down with Niko Ivanov, Partner and Head of Account Management at NOX Media, to explore how account management works when traditional SaaS metrics fall short.

Alex Raymond shares the thinking behind his new book, The Growth Department, and names a reality many account management and customer success teams live every day. They carry responsibility for renewals, expansion, and retention, yet often lack the systems, authority, and recognition that match the role

What does it take to lead customer teams in 2026 when value creation matters more than renewals and curiosity separates trusted guides from replaceable vendors? That question drives Alex Raymond’s conversation with Jim Richmond, Chief Customer Officer at Smartling, and it frames a grounded look at modern customer leadership.