The Skills Every Account Manager Needs Now with Bill Senese
With Bill Senese
Most account managers know how to follow up, but follow through is what separates someone who manages deals from someone who builds real partnerships. Bill Senese, Senior Strategic Adoption Manager at Amazon Business and author of “The Book on That: B2B Account Management,” shares the skills that actually move the needle - listening that uncovers what clients aren’t saying out loud, curiosity that opens the door to better discovery, and the kind of resourcefulness that helps you handle tough questions in real time.