The Growth Department
How Account Management and Customer Success Become the Revenue Engine
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"Everyone wants 10x growth, but most teams are stuck doing 2x work. Real
compounding happens when you raise the floor. This is the playbook.”
- Dr. Benjamin Hardy Dr. Benjamin Hardy, bestselling author of
10x Is Easier Than 2x and The Science of Scaling
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Listen to the full book, read by the author.
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Three free tools to take the model off the page and into your business:
Appendix A: The Growth Department Charter
Define ownership, boundaries with a scoreboard.

‍Appendix B: The Internal Pitch Kit
Gives you the language to go talk to leadership.

‍Appendix C: The 90-Day Install Plan
Shows you exactly how to roll it out.
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The Growth Department GPT
Put the model to work on your business. Pressure-test your structure, define ownership, build your scorecard, and work through real account decisions.
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The Stories Behind the Book
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The leaders featured in The Growth Department sat down on the Account Management Secrets podcast. These are the full conversations.
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This guide is for Account Managers who want to work smarter, not just faster. If you’re stuck in low-leverage admin work, curious about AI but unsure where to start, or tired of abstract use cases with no practical value, this ebook is built for you.
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About the Author

Alex Raymond is the founder of AMplify and the host of the Account Management Secrets podcast. Over the past decade, he has worked with Account Managers and Post-Sale leaders to strengthen customer relationships, drive expansion, and improve renewal execution.
About AMplify
AMplify is the only membership community built specifically for Account Managers who want to grow faster, win more renewals and expansions, and get the recognition they deserve.
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