Description:
Your post-sale team is doing good work. You know that. But here’s what keeps coming up in every conversation we have with Account Management and Customer Success leaders: The work is good — but nobody above you can see it. Your best people are buried in firefighting. You’re running a revenue function without the system to prove it’s a revenue function.
New Business has stages, forecasts, and clear incentives. Post-Sale has effort, good intentions, and heroics on a good day.
That gap isn’t a talent problem. It’s a systems problem. And it compounds every quarter — in missed expansion, late risk discovery, flat renewals celebrated as wins, and credibility you can’t get back.
We call it the Account Management Tax. And over four weeks, we’re going to show you exactly how to stop paying it.
What We’ll Cover
Each session builds on the last — from diagnosing what’s broken to installing the system that fixes it.
Week 1: The Account Management Tax
Every company running post-sale without a system is paying a compounding tax they can’t see. In this session, we’ll name it, quantify it, and show you what it’s actually costing — not just in churn, but in missed growth, burned-out talent, and the credibility gap between your team and the rest of the revenue org. You’ll leave with the language to articulate the problem in a way your leadership hasn’t heard before.
Week 2: The Clarity Problem
Most post-sale teams can’t answer three basic questions:
What are we supposed to keep?
What are we supposed to grow?
What should leadership never be surprised by?
Without those answers, every person on your team is inventing their own job description — and you have no way to prove whether the function is working.
We’ll introduce the “Keep, Grow, No Surprises” mandate and the Scoreboard — the handful of numbers that replace the dashboards nobody looks at with proof that actually lands.
Week 3: The Incentive Contradiction
Here’s the pattern nobody talks about: post-sale teams are compensated like support and expected to perform like revenue owners. Then everyone wonders why nobody’s proactively growing accounts.
We’ll tackle how to design comp structures tied to NRR, how to create clean handoffs from Sales, and how to install the operating rhythm — Weekly, Monthly, and Quarterly — that makes accountability structural, not motivational. This is where the system starts to feel real.
Week 4: The 90-Day Install
You’ve seen the problem. You’ve seen the system. Now see exactly how it gets built — week by week, over one quarter.
We’ll walk through the full 90-Day Install roadmap and open applications for the April cohort of “Building the Growth Department,” where you install the complete system in two live sessions with us. If the series has resonated, this is where it all comes together.
Why This Series
We’ve spent years working with Account Management and Customer Success teams — hundreds of companies, thousands of practitioners. The pattern is almost always the same: talented people, no system. The work gets done through effort and heroics, but it never scales, never gets the recognition it deserves, and never delivers the growth it could.
The AMplify Method exists to fix that. Clarity, Commitment, and Cadence — three things your post-sale team is missing, none of which require a reorg, a new platform, or a six-month transformation project.
This series is the fastest way to see the full system and decide if it’s right for your team.
Who This Is For
Account Management leaders who know their team could be driving more revenue with the right structure around them. Customer Success leaders who want real authority, not just a title. Revenue leaders who are tired of watching growth leak out the back door while everyone celebrates flat renewals.
If you’ve ever thought “my team is better than our results show” — these four weeks will show you why, and what to do about it.
What You’ll Walk Away With
The frameworks behind the AMplify Method — the same system we’ve installed with teams managing tens of millions in recurring revenue.
A clear diagnosis of what’s holding your post-sale function back. The language to articulate it to leadership. And a concrete path to installing Clarity, Commitment, and Cadence in your team — whether you do it on your own or join us for the April cohort.
Four sessions. No fluff. No theory without mechanics.
Register for the Series