The Growth Department
A new book by Alex Raymond on the system that turns post-sale chaos into predictable, profitable growth.
Most businesses are still chasing new customers while their biggest opportunities are sitting right in front of them.

‍The Growth Department is a guide for leaders who want to modernize how growth actually works. It shows how Account Management and Customer Success can drive compounding results through clarity, systems, and measurable value.The text with the forward goes here.
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Get the Free Audiobook
Listen to the full audiobook for free.
This isn’t a narrated blog post. It’s the full system, in Alex’s voice, the way it was meant to be understood.

If you’re leading a team, commuting, or just don’t have time to sit and read, this is the fastest way to get the model in your head.

Press play and start thinking differently about post-sale growth.
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Where the System Gets Real
These appendixes will show you how to actually install The Growth Department:
Appendix A: The Growth Department Charter
Defines ownership, boundaries, and the scoreboard.

‍Appendix B: The Internal Pitch Kit
Gives you the language to get buy-in.

‍Appendix C: The 90-Day Install Plan
Shows you exactly how to roll it out.
download the appendices
How This Plays Out in the Real World
The podcast is where you see it in the real world.
These episodes go deeper into the ideas behind The Growth Department with operators who are dealing with the same problems right now.

Hiring, retention, expansion, and the shift from “customer success” to actual revenue ownership.
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The top 1% of Account Managers don’t work harder - they work smarter. They know the game has changed. Are you ready to play the new game?

About the Author

Alex Raymond has spent the last decade inside the world of post-sale growth. As co-founder of Kapta, he helped build one of the first software platforms designed specifically for Account Management. Through that work, and through hundreds of conversations with Account Managers, Customer Success leaders, and executives, he developed a perspective on why most companies underinvest in the teams responsible for keeping and growing customers.

Today, Alex runs AMplify and hosts the Account Management Secrets podcast, where he’s interviewed more than 80 experts and executives about what great post-sale work actually looks like.

The Growth Department is the book he wished existed when he started. A case for treating Account Management not as support, but as strategy.
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