QBR Mastery:
Deliver Customer Results and Win Renewals

An online on-demand course for Account Managers ready to deliver exceptional QBRs that secure renewals, build loyalty, and uncover growth opportunities.
Included in your AMplify membership
Immediate tools to transform your next QBR.
Templates and bonus materials to make implementation easy.
Master Your QBRs
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Make QBRs Worth Your Client’s Time
By completing QBR Mastery, you’ll:
Run QBRs that build trust and deepen relationships.
Secure renewals without stressful last-minute negotiations.
Proactively uncover risks and find growth opportunities.
Earn recognition as a strategic partner who drives results.
ACCESS THE COURSE TODAY
Make Every QBR Count
This six-week online program covers everything you need to make your QBRs productive, and career-changing:
01
The Strategic Value of QBRs
The Strategic Value of QBRs

Why QBRs are your greatest asset for retention and growth.
Shifting your mindset: From routine to strategic.

02
Why Most QBRs Fail (And How to Fix Them)
Why Most QBRs Fail (And How to Fix Them)

Spot the common mistakes that make QBRs ineffective.
Rethink your preparation, structure, and follow-up.

03
The Perfect QBR Structure
The Perfect QBR Structure

A proven step-by-step framework to deliver engaging, high-impact QBRs.
Prepare with your champion and co-present with your client for maximum impact.

04
Building Trust and Driving Engagement
Building Trust and Driving Engagement

Ask better questions, deliver insights, and track value effectively.
Create QBRs that attract senior executives and foster loyalty.

05
Connections That Increase Renewals and Growth
Connections That Increase Renewals and Growth

Master follow-up to drive action and momentum.
Proactively identify risks and uncover growth opportunities.

Real Results from Account Managers Like You

BECOME A MEMBER TODAY
“Community matters, and sharing challenges creates mindshare that drives success in account management.”
Throughout my 15 years in account management I’ve found that Amplify has the most, robust, systems and give you the ability to act on these things instantly, and so the content there is just targeted to really helping you succeed within day one.
Daniel Sapien
Account Management and Customer Success Leadership | Strategic Partner | Curious Thought Leader
"I do want to say that AMplify has been hugely helpful for me."
As I moved back into an executive role, there were a lot of things that weren't in place that we were building from the ground up. I went to AMplify for account planning tools, and some gracious members there had shared some of their best practices and other materials that I was able to utilize as a really helpful starting point for me.
Robert Sproule VP
Account Management at SafetyChain Software
The content is high quality, practical, and constantly evolving.
We had the privilege of having Alex facilitate a full-day session with our team, and the results speak for themselves. Account Managers who were struggling before are now actively implementing what they learned—and we’re seeing real improvements in their performance and confidence.
Leigh Anne Lankford
President of TrainingPros
"Joining the Amplify community a year ago was a no-brainer"
Amplify is a thriving community of Account Managers and AM Leaders who share best practices, tools, and strategies. If you’re looking to build an Account Management team or refine your own skills in this field, Amplify is the perfect place to start!”
Michael Robichaud
Global Key Account Manager at Premier Tech
The support and insights every Account Manager needs
AMplify is exactly what Account Managers need. The courses are practical and immediately useful, the discussions are thoughtful, and the people here truly want to help each other succeed. Whether you’re early in your career or a seasoned AM, AMplify gives you the tools and network to keep getting better.
Patricia Saunders
VP of Customer Success, FusionAuth
Helped Me Tackle Tough Client Conversations with Confidence
AMplify reignited my passion for Account Management. Its tools helped me plan strategically and confidently handle challenging situations. In a recent review, I used AMplify techniques to navigate a client’s restructuring, gaining insights that deepened our partnership.
Kristy Devantier
Director, Account Management, WorkerBee.TV
Provides the Support and Tools Every People Leader Needs
AMplify is a game-changer for people leaders like me. The supportive community and exceptional resources have saved me countless hours, especially with ready-to-use templates that my team relies on. It’s been transformative for my personal growth and my team’s success."
Joanna Hagelberger
Vice President, Customer Success, Rhoads Online Institute
I Secured Two Early Renewals Thanks to AMplify
AMplify gave me clear steps to refine my account strategy. These insights led to two early renewals, and I’m now revamping my annual strategic planning process to deliver even greater results in the coming year."
Rachel Senor
Vice President, Account Strategy, OHO Interactive
Robert Sproule
‍VP, Account Management at SafetyChain Software
We had the privilege of having Alex facilitate a full-day session with our team, and the results speak for themselves. Account Managers who were struggling before are now actively implementing what they learned—and we’re seeing real improvements in their performance and confidence.
Leigh Anne Lankford
President of TrainingPros
“I Secured Two Early Renewals Thanks to AMplify”
Rachel Senor, Vice President, Account Strategy, OHO Interactive
90%
Members report increased confidence managing key client relationships.
AMplify is a thriving community of Account Managers and AM Leaders who share best practices, tools, and strategies.
Michael Robichaud, Global Key Account Manager at Premier Tech
“AMplify is exactly what Account Managers need. The courses are practical and immediately useful, the discussions are thoughtful, and the people here truly want to help each other succeed. Whether you’re early in your career or a seasoned AM, AMplify gives you the tools and network to keep getting better.”
Patricia Saunders
VP of Customer Success, FusionAuth
Kristy Devantier
Director, AM, at WorkerBee.TV
JOIN AMPLIFY TODAY
Your Investment in Success
Every missed QBR is a missed opportunity. Choose from the options below and start mastering your QBRs today.
Program only
$249
On-demand
Includes
QBR Mastery Program
Templates
Tools
Lifetime access
Certificate of completion once finished
Community
Members-only AMplify forum
Access to our full library of recorded courses
Access to all online live courses
Access to all virtual events
Template Library
Who is it for?
For account managers who want to deliver exceptional QBRs that secure renewals, build loyalty, and uncover growth opportunities.
Buy Now
AMplify Membership
$998 /year
$899/year if paid upfront
Community
Members-only AMplify forum
Access to our full library of recorded courses
Access to all online live courses
Access to all virtual events
Template Library
Who is it for?
For account managers who need tools, resources, and ongoing learning to stay competitive.
join today
Alex Raymond
Meet your Instructor:
Alex Raymond
Founder of AMplify and former CEO of Kapta, is a leading expert in Account Management and client engagement. Having worked with hundreds of companies and thousands of Account Managers, Alex delivers practical strategies to build stronger relationships, uncover growth opportunities, and achieve measurable results.

His no-nonsense approach aligns perfectly with the QBR Playbook’s focus on forward-thinking conversations and driving meaningful outcomes for clients.
Let´s connect on
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